How to enable the debug mode

PrimoCache can run in debug mode and output a log file for diagnostics. The instructions below will walk you through the steps needed to enable the debug mode.

  1. In Windows Explorer, browse to the PrimoCache application executable. It should be the file named FancyCcV.exe in the PrimoCache install directory by default. However, if support professionals send you a test executable for debugging purposes, browse to this test executable.
  2. Right click on the executable, and select Create shortcut from the menu. Click Yes if Windows gives the message "Windows cannot create a shortcut here. Do you want the shortcut to be placed on the desktop instead?".
  3. Right click on the created shortcut, and select Properties from the menu.
  4. Append the "-d" option to text in Target box. The full target is like "C:\Program Files\PrimoCache\FancyCcV.exe" -d.
  5. Double click the shortcut to run the application. It will run in debug mode.

Now reproduce the problem you encountered, then exit the application. You will see a log file named PrimoCcApp.log in the same directory as the executable. Email the log file to technical support.

Note: The method here only applies to the PrimoCache GUI application. It doesn't apply to PrimoCache kernel drivers.